Thank you for your interest in our mail forwarding services. We make every effort to accommodate the unique needs of every customer.

The following mail forwarding features are available with subscription to one of DBI's Mail Forwarding Packages:

• Personal Mail Box Rental
• Low Volume Package: Rental of a Personal Mail Box with capacity/limit of up to 3 pieces per month $95/year
• Basic Mail Forwarding Package: Rental of a Personal Mail Box with capacity/limit of up to 25 pieces per month, $195/year
• Virtual Office Package: Rental of a Personal Mail Box with capacity/limit of up to 25 pieces per month $375/year
• Postage and Handling Fees are Additional
• Additional Postage and Handling fee equal to cost of USPS 1st class postage plus handling fee (minimum $4.39) applies for forwarding of first class mail, registered/certified mail, or courier envelopes by USPS First Class Mail.
• Additional Handling fee of $0.20 per page applies for opening and scanning the contents of envelops and forwarding by email.
• Additional Handling fee of $1.95 applies for forwarding mail items via courier envelope billed to client or third part courier account (FedEx, UPS, DHL, TNT, etc).
• Additional Handling fee of $4.95 applies for forwarding mail items via any package other than courier envelope when billed to client or third party courier account.
• Additional Handling fee of $19.95 applies for completing customs documentation necessary to forward packages containing items other than documents outside the USA. (Fee waived if client provides all necessary documentation to clear customs including but not limited to an Itemized Invoice with Tax ID of seller and Certificate of Origin from seller. Completeness of Documentation subject to assessment of carrier.)
• Bulk Mail (junk mail) will be destroyed and does not count towards your monthly limit.
  
• We will scan and email the outside of any non-bulk mail envelope at no additional charge. You may ask us to discard any item of mail instead of forwarding it.
  
• Mail will be forwarded once per week at the end of each week.
  
• Occasional small packages (i.e. the size of a hard back book) weighing less than 10 pounds will be forwarded for the above fees. Each small package will be counted towards the monthly capacity/limit of the Personal Mail Box.

The following features are available on a custom rate basis by request:

• Receipt and forwarding of more than 25 pieces of mail per month is available for a custom rate.
  
• Receipt and forwarding of up to 25 packages per month, each weighing up to 10 pounds (4.5 kg) is available with subscription to the Package Forwarding service. For forwarding of more than 25 packages per month, or for packages weighing over 10 pounds, please submit the custom quote request for high volume package forwarding.
  
• Special arrangements can be made to forward mail on a custom schedule. Requests to forward mail less frequently than once per week or on a specific day of the week can be accommodated at no additional charge.
• Multiple small packages can be opened and repackaged into a single shipment for a fee.

If you are interested in special handling of your mail, please provide the following information (the more specific you can be the more accurate our quote will be; but if you aren't sure just give us your best guess):

1. If you expect to receive more than 25 pieces of mail per month, approximately how many pieces of mail do you expect to receive? 30-40? More than 50? More than 100?
   
2. Tell us if you want us to open the mail and scan the contents.
• If so, tell us if you expect to receive any envelopes containing more than 25 pages on a regular basis.
  
3. We offer three payment options for postage and handling, please let us know which method you expect to use: 1.) Automatic Credit Card Charge Authorization, 2.) Postage and Handling Deposit, 3.) Carrier charges billed direct to your FedEx, UPS, TNT or DHL account.
   
4. Tell us if you want us to forward your mail more often than once per week.
   
5. Please feel free to describe any other service options you desire, along with any questions or concerns you may have. We will respond as soon as possible to let you know if we can accommodate your request, and if there would be any additional charge for the requested service, we will offer you a custom price quote.

Click here to submit a request for a custom rate quote for high volume or special handling mail forwarding service.

Terms and Conditions

We reserve the right, from time to time, with or without notice to you, to change these Terms and Conditions in our sole and absolute discretion. All mail forwarding policies stated on our websites are incorporated into these terms and conditions. All fees charged pursuant to these Terms are subject to change by us without notice.

After submitting your order for mail forwarding services Delaware Business Incorporators, Inc. ("DBI") will send you an email containing your mail forwarding address, a United States Postal Service form 1583 authorizing delivery of mail by a forwarding agent and instructions on how to complete and return the 1583 form. It is NOT necessary for you to complete and return the 1583 form BEFORE submitting your order; it is necessary to complete and return the 1583 form AFTER you submit your order.

Before we can forward Letters or packages from any carrier or by any mode of delivery ("Mail"), you must complete United States Postal Service ("USPS") Form 1583, signed and notarized with copies of identification as specified on the form. We will hold mail at our facility until you return a properly executed form 1583.

You may begin using your mail forwarding address as soon as we issue it to you BUT we will hold any mail received at our facility until you return the 1583 form. We will hold your mail for up to 90 days; if you have not returned the 1583 form in 90 days your mail will be destroyed. You agree to hold DBI harmless for destroying mail after a 90 holding period without receipt of a valid USPS 1583 authorizing the delivery of mail by a forwarding agent.

You are required to provide a postage and handling deposit or a credit card authorization to automatically charge postage and handling to your credit card each time we forward mail. If you elect to authorize DBI to automatically charge your credit card each time mail is forwarded to you, you are expressly agreeing that we are permitted to immediately bill your credit card and all charges associated with the pricing plan you select and any applicable shipping costs, customs duties, additional usage fees, and any other charges you may incur in connection with your use of the Services. If your postage deposit is insufficient to cover the cost of forwarding, or if your credit card information is invalid, we will hold your mail at our facility. As a courtesy, we will issue you a notice informing you that a deposit or updated credit card authorization is needed, but you are responsible for periodically checking the balance of your postage deposit or for supplying us with valid credit card information. If you have not supplied sufficient deposit or credit card authorization to cover postage within 90 days your mail will be destroyed. You agree to hold DBI harmless for destroying mail if sufficient funds are not available to cover cost of postage and handling within 90 days.

We will not accept cash on delivery (COD) or postage due Mail on your behalf. All postage and handling deposits and all fees already paid to carrier for mail dispatched to your forwarding address at your instruction are non-refundable.

Any time that you list your Mail Forwarding Address, you agree to include your Personal Mail Box ("PMB") number in the address. If we notify you that a sender is not properly addressing mail to your PMB number, you agree to promptly contact the sender and instruct them to include your full address. We reserve the right to suspend or terminate your mail forwarding service if an unreasonably high percentage of mail addressed to you is insufficiently addressed. You acknowledge that if your mail forwarding account is terminated for failure to comply with these terms you will not be issued a refund.

Mail must be addressed to the individual(s) or company stated on the 1583 form. Multiple officers, principals or employees of one company may be listed on the 1583 form as mail recipients, BUT you may NOT receive mail for multiple COMPANIES at one Personal Mail Box -Each company must subscribe to its own mail forwarding service and must be assigned its own PMB number.

You agree that we have no responsibility or liability for mail that is not properly addressed with the name of your company and your PMB number or which is otherwise insufficiently addressed. By subscribing to mail forwarding service you authorize DBI to open any mail received with an insufficient address for the purposes of attempting to identify the subscriber addressee; you agree to hold DBI harmless for destroying any mail received for which the subscriber addressee cannot be identified.

Your sender is responsible for properly packaging your items for mailing to our facility.  Incoming mail and packages are not subject to routine inspection for damage by DBI.  If a carrier refuses to receive a package for re-mailing, or if DBI has a reasonable belief that the carrier would refuse to receive a package, because the item has arrived at our facility in a condition which would prevent remailing , you authorize DBI to insert the item in its present packaging into an intact envelope or cardboard box; you agree to hold DBI harmless for repackaging your item for remailing; and you agree to pay reasonable fees for any packaging material necessary for remailing.  DBI does not make any warranties respecting the condition or security of repackaged items.

DBI does not accept mail containing hazardous or potentially hazardous materials, or any other substance or material prohibited by law from being carried through the mail; by subscribing, you authorize DBI to open any mail for inspection at our own discretion. We reserve the right to refuse delivery or forwarding of any item we deem inappropriate for any reason.

If you request forwarding to an address outside the US, you are solely responsible for the payment of customs, duties, tariffs, or taxes and for providing any and all documentation necessary to export your mail. You authorize us to open and inspect all packages and all letters that might contain something other than documents before forwarding such items to another country. You acknowledge that DBI is not a customs agent or broker. Packages that cannot, in our sole discretion, be shipped without violation of international laws or treaties will not be shipped outside the country. For such packages, we are not responsible for taking any action other than holding the package until appropriate arrangements can be made but in no case will we hold such a package for more than 90 days. You agree to hold DBI harmless for destroying mail which cannot be forwarded in accordance with international laws and treatise within 90 days of receipt at our facility.

Due to regulations on exports, we will not forward any mail to the countries of Cuba, Iran, or North Korea. We reserve the right to refuse delivery from or forwarding to Nigeria, or Vietnam if we, at our sole discretion, determine that such delivery may potentially be associated with any fraudulent activities. Regardless of origin or destination, if we in our sole discretion suspect that your contact information or payment method is fraudulent, then we may in our sole discretion immediately terminate your account without refund and turn all related information over to the USPS Office of the Postal Inspector, the U.S. Federal Bureau of Investigation, the applicable State Attorney General or Embassy with jurisdiction, or other local, national or international law enforcement authorities. You understand that we cooperate with the USPS Postal Inspection Service and will share any and all information about you and your use of the Services upon its reasonable request. We may share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.

You specifically indemnify us and hold us harmless from any and all liability, claims, damages, losses or causes of actions arising from such inspection of your Mail or from the release of information regarding you or your use of the Services to any local, state, or national agency or to the USPS, or to a private party whose subpoena you fail to contest as specified by us. Except as provided in these Terms, we will preserve the confidentiality of your Mail's contents with respect to third parties and will not use or disclose information contained in your Mail other than to carry out the purposes for which you disclosed that information.

The mailing address provided by DBI on subscription to these mail forwarding services is a business mailing address. You may identify this address as your business mailing address on your website, business cards, applications, letter head and routine business correspondence. You agree not to make representations of any kind or to in any way imply that your mail forwarding address is the physical location of your business, and agree not to imply that parties seeking you in person would find you or your staff at the DBI facility. DBI reserves the right to refuse service to you if we, at our sole discretion, determine that you have made or are making any such claims.

DBI shall not be held responsible for any loss, liability or damage in connection with your mail, or the contents of such mail, for any reason whatsoever, including, but not limited to, speed of delivery, misdelivery, damage, theft, fire, accidents or negligence, and YOU EXPRESSY RELEASE DBI FROM RESONSIBILITY OR LIABILTY IN CONNECTION THEREWITH.  DBI’s limitation on liability set forth in the preceding sentence is applicable with respect to any loss, liability or damage in connection with your mail, and the contents of such mail, arising prior to the delivery of such items to DBI, during any time that DBI is in care, custody or control of such items, and after such items are entrusted to the carrier for remailing to your forwarding address.Items in DBI’s care, custody and control are not insured against loss or damage.By contracting with DBI for mail forwarding service or package forwarding service, you entrust items to DBI’s care and custody at your own risk.  DBI SHALL NOT BE RESPONSIBLE FOR ANY CLAIMS FOR LOSS OR DAMAGE OF ANY KIND THAT OCCUR WHILE YHOUR ITEMS ARE IN DBI’S CARE, CUSTODY OR CONTROL, AND YOU AGREE TO INDEMNIFY, HOLD HARMLESS AND RELEASE DBI FROM ANY AND ALL LIABILITY, CLAIMS, DAMAGES, LOSSES OR CAUSES OF ACTIONS ARISING FROM ENTRUSTING ITEMS TO DBI’S CARE, CUSTODY AND CONTROL.  In the event you suffer a loss or damage with respect to an item that is in DBI’s care, custody or control however, DBI will, upon request, refund any fee paid by the customer in connection with the transaction involving such item.

We are not responsible for the U.S. Postal Service's compliance (or non-compliance) with your change of address request. If your forwarding address changes you agree to notify us immediately in writing or by email; we will not he held responsible for misdelivery or nondelivery if you fail to notify us of a change or correction of address according to these terms.Senders who send checks, currency, products, valuables or items of any kind to you through the mail, or via courier (such as FedEx, UPS, DHL, etc.) do so at their own risk. If you instruct a sender to transmit checks, currency, products, valuables or items of any kind to your mail forwarding address by mail or courier you do so at your own risk. DBI will not be held partly, jointly or solely liable for loss of any such checks, currency, products, valuables or items of any kind which occur en route to our facility or which have been dispatched to you from our facility by a third-party carrier at your instruction. 

In accordance with United States law, we will not create scanned images of currency.

DBI does not accept service of process on mail forwarding subscribers unless they also have a current contract for Registered Agent service with DBI. You agree not to list your mail forwarding address as the registered office (or any other term having the same or similar meaning as used in the Delaware General Corporation law) of your business. You agree to hold DBI harmless for refusal to receive service of process on a mail forwarding subscription account if you have not retained DBI as your Registered Agent by the time service of process is attempted.

By submitting an order for any mail forwarding service offered by DBI, you agree to these terms and conditions. These terms, or the current terms at the time of renewal as amended, will automatically renew each time you pay to renew your subscription to our mail forwarding service. You agree that we may at our sole discretion cancel the Services and terminate these Terms for any cause and at any time and without notice. You agree that for purposes of these Terms the actions or failure to act of any user of your account will be attributed to you. Cause shall include but not be limited to:

Your Failure to correctly complete and send in USPS Form 1583 within 90 days of account activation;

Your failure to provide correct and accurate contact information;

Your failure to cooperate or provide information in connection with any investigation undertaken by a local, state, or federal authorities, or other governmental agency;

Your failure to provide sufficient payment or valid credit card information within 90 days of receipt of mail or upon expiration of your 12 month subscription.

Our determination that the payment mechanism provided by you is likely being used in a fraudulent manner;

Your behavior towards our employees or other customers being offensive, abusive, violent, threatening or disruptive; or

Your violation of any provision of these Terms and Conditions.

You may terminate your account at any time by sending written notice by email, mail or courier; no refund will be issued to you for unused postage and handling deposit and you will NOT be issued a pro-rated refund for months of the subscription period which have not elapsed by the time of voluntary cancellation.

If you choose to reactivate your mail forwarding subscription after voluntary cancellation or termination for non-payment, we do not make any warranties or guarantees that you will be assigned the same PMB number upon renewal.

You waive and release us from compliance with any obligation to forward or re-mail Mail received after your account has been terminated and specifically agree that we have no obligation to forward or re-mail Mail to you except as expressly stated in these Terms; you acknowledge that any mail received after termination of your account will be classified as undeliverable and will be destroyed.

The foregoing is intended to be a written instruction from you to us that your Mail need not be re-mailed to you as otherwise required in the USPS Domestic Mail Manual's conditions for Commercial Mail Receiving Agencies. You also acknowledge that USPS regulations prohibit you from filing a change of address form with the USPS after termination, and that you are prohibited from requesting that we refuse Mail or return it to sender.

You agree to protect, defend, indemnify and hold us harmless from and against any and all claims, causes of action, liabilities, judgments, penalties, losses, costs, damages and expenses (including attorneys' fees and all related costs and expenses of litigation at arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted) suffered or incurred by us, including, without limitation, any claim for personal injury or property damage, arising from: (i) these Terms; (ii) the Services provided to you by us; (iii) your use of the Services including without limitation any copyright infringement claims that could arise from our scanning documents at your request; (iv) the failure of any third party, USPS or any commercial delivery or courier service, to provide delivery or courier services accurately and on time; (v) loss, damage, or destruction of your Mail by any cause whatsoever whether or not attributable to our negligence or intentional act; (vi) any violation by you of any federal, state or local laws, statutes, rules or regulations; and (vii) for the consequences of any attempts of third parties to serve you with legal process through the Services or our facility. For purposes of these Terms, the indemnified parties shall include Delaware Business Incorporators, Inc. and its owners, affiliates, subsidiaries, parents, shareholders, members, successors, assigns, representatives, officers, directors, agents, attorneys and employees. WE SHALL NOT BE LIABLE FOR ANY OTHER LOSS, CLAIM, Damage or injury arising out of, related to, or in any connected with this Agreement or the provision of any services pursuant to this agreement.

You agree that the services are provided on an "as is" basis without any warranties (whether expressed or implied). All implied warranties, including warranties of Fitness, merchantability, correctness, completeness, currency, or otherwise are Disclaimed. All special, incidental, consequential or exemplary damages arising From this agreement or the services are hereby excluded, to the full extent Permitted by law. We shall not be liable for any indirect, incidental, special, Consequential, or punitive damages, whether in an action for or arising out of Breach of contract, tort or any other cause, even if advised of the possibility of Such damages. We do not represent or warrant that the services will meet any of Your expectations or requirements nor that the services are provided securely or Without errors. The services are provided on an "as available" basis and we make no Warranties that the services will be timely, available at all times, or for a Particular period of time without interruptions. Customer use and operation of the Services or the website owned or controlled by us is at customer's sole discretion And risk. We will not be responsible for any damage resulting to customer or its Computer systems that results from the use of the website.

These Terms and the Privacy Policy will be governed by and in accordance with the laws of the State of Delaware, which are intended to supersede any choice of laws or rules which might otherwise be applicable. You consent to the venue and jurisdiction of the courts of the State of Delaware, whether federal, state, or local with respect to any actions that may arise out of, or relate to, these Terms or the Services. You acknowledge and agree that you are establishing minimum contacts with the State of Delaware for purposes of asserting personal jurisdiction over you for any claims arising from these Terms, the Services, or the relationship created between you and us by these Terms. If we prevail in any action to enforce these Terms or any cause of action arising out of these Terms or services delivered pursuant to it, you will pay us our reasonable attorneys' fees and costs and, if applicable, an additional penalty equal to the costs of collection of amounts owed to us. The application of the United Nations Convention on the International Sale of Goods is expressly excluded.

In the event that any provision or modification of these Terms shall be deemed to be illegal, invalid or otherwise unenforceable, such provision shall be considered deleted from these Terms, but all other provisions of these Terms and the remaining portion of any provision which is deemed to be illegal, invalid or unenforceable in part shall continue in full force and effect.